Privacy policy

Last updated: November 25, 2025

Moon Lab operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a reliable and seamless shopping experience (the “Services”). The store is powered by Shopify, which helps us facilitate secure transactions and manage the Services efficiently.

This Privacy Policy explains how your personal information is collected, used, and protected when you visit our site, make a purchase, contact us, or otherwise interact with the Services.

By using any part of our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to data that can identify you or be linked to you. This may include:

  • Contact details: name, email, address, phone number

  • Payment details: payment method, transaction information

  • Account information: login credentials, preferences

  • Order activity: items viewed, added to cart, purchased, returned, or exchanged

  • Communications: messages or inquiries you send to our team

  • Device data: IP address, browser type, and other technical information

  • Usage behavior: how you navigate and interact with our website

We do not sell, trade, or rent your personal information.

Where Personal Information Comes From

We collect information:

  • Directly from you

  • Automatically when you use the website

  • From Shopify (platform provider)

  • From service providers supporting fulfillment, analytics, or customer support

How We Use Personal Information

We use your information only for purposes that help us operate safely and effectively:

1. Providing and improving the Services

  • Processing payments

  • Fulfilling and tracking orders

  • Managing returns or exchanges

  • Personalizing your shopping experience

2. Customer support

  • Responding to inquiries

  • Providing assistance with orders

3. Security and fraud prevention

  • Verifying orders

  • Preventing fraudulent or unauthorized activity

4. Marketing (only with your consent)

  • Sending product updates or promotions

  • You may unsubscribe at any time

5. Legal obligations

  • Complying with applicable laws and lawful requests

How Personal Information May Be Shared

We may share your information with trusted partners only when necessary:

  • Shopify (hosting, checkout, payment processing)

  • Shipping & logistics providers

  • Payment processors

  • Customer support tools

  • Analytics and security services

We never share sensitive data with unknown third parties.

Relationship with Shopify

Shopify processes certain data as part of enabling this store. You can learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Children’s Privacy

Our Services are not intended for individuals under the age of majority, and we do not knowingly collect data from minors.

Security and Retention

While no system is 100% secure, we take reasonable precautions to protect your information.
Information is retained only as long as needed to:

  • Manage your account

  • Fulfill orders

  • Support business operations

  • Meet legal obligations

Your Rights

Depending on your location, you may request to:

  • Access your information

  • Correct inaccurate information

  • Request deletion

  • Opt out of marketing emails

  • Request a copy of your data

We may verify your identity before processing your request.

Complaints

If you have concerns regarding your personal data, you may contact us using the details below. Depending on your region, you may also contact your local data protection authority.

International Transfers

Your data may be processed outside your country of residence. We rely on approved legal mechanisms to ensure appropriate protection.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.

Contact Details

If you have questions or need assistance regarding your personal information, please contact us at:

📧 Email: support@moonlabinterior.com
Moon Lab is a brand owned and operated by Dreamstar92 LLC.
Registered Address: 3400 Cottage Way Ste G2 #23073, Sacramento, CA 95825, United States.

Return Address (for defective or incorrect items):
Unit 507, 5/F, Lai Sun Yuen Long Centre, 27 Wang Yip Street East, Yuen Long, Hong Kong